Audiotex System: incoming calls are received by an automated system, like a telephone computer.
Operator-system: the incoming calls are received immediately by an operator.
Combined System: audiotex and operator system can be combined in any way.
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The Audiotex system
The Audiotex system
The Audiotex system allows to manage multiple concurrent calls 24 hours a day. The call is received by an automatic system, where after the welcome message according to the caller's own requirements buttons can be pressed to select the information they are interested in. The system allows for the playback of pre-recorded audio and the caller's voice messages by fixing it. Audiotex messages are recorded in the system for continuous processing or on demand provided in a written form are given to the Employer. The number of incoming calls (for each menu choice frequency number, etc.) regularly as demand summaries are made. When using the audiotex system the caller may wish to be put through to the system operator this way the operator can be combined with the audiotex application.
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The Live-operator system
The Live-operator system
In case of the live operator system skilled operators inform the callers. The phone system constantly monitors the incoming calls and the number is put through to a operator group by taking into consideration the occupancy of the operators. This system provides a steady volume of calls depending on the operators’ activity.
The operators work with the help of a planned and prepared computer interface and the quiery information or the data recorded can be used. The work of the operators and the quality of services are monitored and improved to ensure the constant quality of service.
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The Combined System
The Combined System
Using the combined system, the audiotex and the live-line system can be combined . Usually, the caller receives an audiotex system where buttons can be chosen from the options listed. After the selection additional options can be chosen, or the caller can listen to a pre-recorded information text or leave a message or speak to operator. It is also possible that the coupling operator will ask the caller only if the automatic information was not satisfactory, or lost in the system auditex ora mistake has been made. The combination of the two systems, and the concrete system structure and the complexity of the service are only limited by your imagination.
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Phone numbers
Phone numbers
The number can be arbitrarily a base rate number, a green or blue number and the duration can be permanent or temporary (campaign-related). When determining the number our customers can choose from among hundreds of phone numbers.